Troubleshooting

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• Audio calls function properly, but XpertEye does not work
• Calls are unstable and last no more than two minutes
• I cannot hear my remote contact
• I cannot log in to XpertEye
• I cannot see the camera preview on the smartphone’s screen
• I cannot see the video feed from the remote participant
• I cannot share my video stream
• I’m experiencing poor video quality
• My capture card is not working
• My smart glasses connected to the computer are not detected
• My smart glasses won’t start
• The message “Connect the Glasses” still appears on the smartphone’s screen
• The remote participant cannot hear me
• The remote participant cannot see the video feed from the smart glasses
• There is no video in the smart glasses
• XpertEye is unable to access my camera and/or microphone